As a professional property manager, we provide you with peace of mind and worry-free rentals. From single-family homes to apartment buildings we handle all property issues; including; monthly and year-end accounting, turn around of problem properties with difficult tenants, and taking care of deferred maintenance.

Our management and marketing experience enables us to find qualified tenants faster while negotiating lease terms that will increase your revenue and reduce your loss of income from vacancies. Our primary goal is to protect your investment while maximizing your return.


Recruiting Prospective Tenants

Since vacancies are expensive for both of us any vacancies are aggressively marketed at the first mention of an upcoming move-out. As members of the local board of Realtors, MLS we have access to thousands of individuals currently looking to fill their housing need.

We also utilize internet advertising as well as signage. Our signs list several contact sources for your property including direct links to your property on our website. In fact, signage produces approximately 30% of our tenant calls which can save you hundreds of dollars in costly newspaper advertising.

Placing the wrong tenant can quickly cost you what you save by managing a property yourself. Every tenant application is evaluated based on credit, criminal background, sex offender registry (where allowed by law), employment verification and residency/rental history. Our thorough screening complies with all applicable laws, including Fair Housing and Fair Credit Reporting Act.

When we have found a qualified tenant we schedule lease signing and a move-in condition assessment with the approved tenant.


Lease and Lease Renewal Preparation

Your leasing agent manages the lease signing with the approved tenant, using our professionally prepared lease, and ensures that all proper contracts are executed correctly.  At the same time, rents, deposits and any fees are collected in accordance with local legal and financial regulations and recorded in your online account.  We provide proper lease documentation to ensure you have the paperwork protection you need by tailoring each document to the specific requirements of the apartment or townhome. We prepare lease renewals to properly document tenant extensions and assist on both rent-stabilized and free-market leases. We are kept well informed of any changes in laws to guarantee you are up-to-date on current regulations. We also provide professional tenant education at lease signing.

Finally, the leasing agent and approved tenant conduct a walk-through to document conditions.  This important walk-through assists in accurately assessing any changes in conditions when the tenant moves out.


Rent Collection

Nothing affects your cash flow more than late or missing rent payments. We collect the rent every month and deposit it into your account expeditiously.  With a rent payment tool directly on our website, we can ensure that rent is paid seamlessly and efficiently. Our collection processes are professional but tough, and we are extremely diligent in collecting rent through a systematic, timely process.

Tenants are offered a variety of ways to pay rent and incentives for paying rent on time, so you can get your money as quickly as possible. In addition, we treat each tenant respectfully and fairly, as a positive relationship with a tenant leads to timely rent payments as well as better care for your property.


Rental Property Inspection and Maintenance Services

We will inspect the property periodically during any tenant occupancy to be sure the property is being properly maintained. We use the tenant move-in checklist to compare property condition and make sure the tenant is completing preventative maintenance. A tenant who is doing a poor job of performing property upkeep will be notified in writing and given ten days to fix any problem. If a tenant fails to comply with our request we will begin maintenance using our own vendors at the tenant’s expense.


Security Deposits

We collect a security deposit for every property we manage to help safeguard against loss. All deposits are held in a trust account per Colorado real estate laws and are unavailable for use until they are either refunded to the tenant upon move out or used to recoup any losses of rent or property damage. We usually collect a minimum of one month’s rent in deposit although these amounts may vary due to creditworthiness or rental history.

If an owner decides to allow pets on the property we recommend an additional deposit. Each situation is unique and deposit amounts will be decided on a case by case basis.


Insurance Procurement

We help you have the protection you need when the need arises. Given the complexity of insurance, having proper coverage makes all the difference when your asset experiences a loss. In order to ensure the insurance company will pay a claim, it is critical that you have adequate coverage with a credible carrier. Allow the HOR team to help find you the right insurance policy at a competitive rate. Our team will obtain quotes and help guide you through every step of the process.


Maintenance Services

Competent and regular maintenance is essential in protecting your investment. Maintenance is a necessary expense in owning a rental property, and the return on your investment can be significantly impacted without timely, cost-effective repairs and upkeep. We have an extensive network of contractors, vendors and in-house staff to handle property maintenance and repair work.  In addition, our exclusive partnerships with national and local vendors provide the professional level of service to our clients and customers that have come to be expected.


Comprehensive Accounting

Our goal is to maximize your income and minimize your expenses.  To keep track of your income and expenses we use a centralized accounting system.  This all-inclusive accounting and reporting system, backed with itemized statements and tax documentation, keeps all your property management financial information organized in one place. We record and explain all transactions that affect your account enabling you to see exactly what transactions have occurred on your property. Easily track your monthly statements on our website and access financial reports that can be shared with investors. This makes annual required tax filings simpler and less expensive as the financial reporting is done for you.


Management Fees

Our management fee is collected on a monthly basis once rent payments from your property have been received. Fees are deducted directly from your account so you don’t have to write us a check. If a property is vacant we do not collect a monthly fee.